21 May 2024 · University Library
African Future University Library Now Answers African Students Seven Days a Week, Across Time Zones
A digital university that only staffs its library during one country's office hours is not serving students and working professionals across Africa who want a serious degree without leaving their country, their job, or their family. African Future University has therefore moved the library desk to a seven-day rota with coverage across major time zones.
Students can book a 20-minute research appointment, request a literature search strategy, or ask for help with referencing. Chat is staffed by professional librarians, not a chatbot pretending to be one. Complex queries are escalated to subject librarians within one working day.
Naledi Khumalo, a hospital administrator studying from Johannesburg, used the new hours to finish a systematic search after a late shift. "I did not have to wait until Monday in someone else's timezone," they said. "That is the difference between a real university and a content dump."
